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How do I enable a PIN code for tenants?

You can manage the PIN code setting for tenants in Settings under General settings Building level (Req. admin).

To do this:

click the user icon in the top-right corner and open Settings

  1. go to General settings Building level (Req. admin) and select the relevant building

  2. turn Enable PIN code for tenants on or off

  3. save your changes

This setting applies to the selected building only.

If the same setting also exists at client level, the building-level setting will override the default for that building.

Important: Please note that after this setting has been activated, a tenant will have to create their own PIN code by going to Carrot for Tenants, go to settings by clicking on their company name in the top right corner, and adding it there.